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Maintenance

Part of Accounts payable: a six-stage pipeline from arrival to reconciliation

Accounts payable mistakes that experienced operators still make

Nine accounts payable mistakes that cost cash, from unverified bank detail changes to duplicate invoices, each with the correction and the check that prevents it.

Payables mistakes cost cash, which makes them different from most bookkeeping errors. A misclassified expense makes a report wrong. A duplicate payment makes the bank balance wrong, and getting the money back depends on somebody else agreeing to send it.

Nine of them are below, ordered roughly by how much they cost when they happen. Each carries the entry that produced it and the correction. All amounts are invented.

What to take away

  • The expensive mistakes cluster around two placesthe supplier record and the payment run. Everything else on this list costs time.
  • A duplicate invoice and a missing invoice can hide each other, so a payables balance that looks about right is not evidence of anything.
  • Most of the nine are prevented by one monthly habit, which is agreeing supplier statements to the ledger.

1. Paying a changed bank account without verifying it

An email arrives from a supplier's address saying their bank details have changed. The record is updated and the next payment goes to the new account.

Bank Detail Change Gate

  1. Supplier emails new bank details
  2. Do not update the record yet
  3. Call the number you already held
  4. Confirm the change with a person
  5. Log the call beside the change
  6. Only then update and pay

Cost: the full payment, usually unrecoverable. Correction is prevention, and it is one sentence: any change to bank details is confirmed by calling a number you already held, and the call is logged beside the change. The gate structure this belongs to is in the accounts payable overview.

2. Paying the same invoice twice

The invoice arrives by email and again attached to a statement or a reminder, and is entered both times with the same number and amount.

Duplicate Invoice Catch

  1. Invoice arrives by email
  2. Same invoice on statement or reminder
  3. Check supplier and invoice number
  4. Block the second entry
  5. Scan payment run for repeat supplier
  6. Reverse duplicate: cost down, payable down

Cost: the invoice value, recoverable only if the supplier agrees. Correction: a duplicate check on supplier and invoice number before an entry saves, plus a review of the payment run for the same supplier appearing twice. Reverse the duplicate entry when found: cost down, payable down.

3. Paying from the statement rather than from invoices

A supplier statement showing a balance is paid in full without agreeing it to the ledger first.

Statement vs Invoice

Supplier statement

What it is
Their balance
Use it to
Check against
Missing invoices
May appear
Disputed charges
May appear
Action
Reconcile first

Your ledger

What it is
Your records
Use it to
Pay from
Missing invoices
Not yet entered
Disputed charges
Not agreed
Action
Pay second

Cost: whatever is on their statement and not on yours, including invoices you never received and charges you would have disputed. Correction: reconcile first, pay second. The statement is a document to check against, never an instruction.

4. One supplier set up twice

The same supplier exists as two records under slightly different names, with invoices and payments spread across both.

Cost: usually time, occasionally an overpayment when both balances get settled. Correction: merge the records and keep the older one, then check the payment history across both. Prevention is a warning at creation when a new supplier resembles an existing one.

5. Recording an invoice when it is keyed rather than when the goods arrived

Costs land in whichever month somebody got round to entering the paperwork.

Dating the Entry

Keyed when paperwork arrives

Month cost lands
Whichever month keyed
Monthly reports
Wrong both ways
Month-end task
None
Cut-off
Broken

Dated when goods arrived

Month cost lands
Month goods arrived
Monthly reports
Correct
Month-end task
Count unentered invoices
Cut-off
Held

Cost: no cash, but every monthly report is wrong in both directions. Correction: date the entry to when the goods or service arrived, and count what is sitting unentered at each month end.

Whether that rule applies to your books depends on the method they are kept under, which the federal guide to accounting periods and methods sets out. This is the cut-off failure the expense recording guide describes in full.

6. Deposits and prepayments treated as costs

Money paid to a supplier in advance, or a deposit on equipment, charged straight to an expense account.

Deposits and Prepayments

Charged to expense

Profit now
Understated
Profit later
Overstated
Balance sheet
Asset missing
Release
Never

Held as prepayment

Profit now
Correct
Profit later
Correct
Balance sheet
Asset shown
Release
When goods arrive

Cost: profit understated now and overstated later, and an asset missing from the balance sheet. Correction: hold it as an amount due from the supplier or as a prepayment, and release it when the goods arrive or the period it covers passes.

7. Credit notes that never get applied

A credit note is entered but left floating against the supplier rather than matched to the invoice it relates to.

Cost: the invoice keeps showing as fully owed and gets paid in full, while the credit sits unused. Correction: apply credits to specific invoices at entry, and review any unapplied credit older than a month.

8. Journals posted straight to the payables control account

An adjustment posted directly to the control account rather than through a supplier.

Cost: the supplier ledger and the balance sheet stop agreeing, and there is then no way to say which is right. Correction: restrict who can post to control accounts, and agree the ledger total to the control account every month end without exception.

9. Approving on an amount alone

An approver taps approve because the amount and the supplier name look plausible, with no confirmation that anything arrived.

Cost: recurring charges for services nobody uses, and occasional invoices for something never delivered. Neither has a document trail, while the records a business is expected to keep include evidence a cost was incurred.

Correction: the approval question is not "does this look right" but "did this arrive". For recurring services, review the whole list once a year and cancel what nobody can justify.

The habit that prevents most of them

CheckCatches
Supplier statements agreed monthly for the largest suppliersMistakes 2, 3, 4 and 7
Supplier ledger total agreed to the control accountMistake 8
Count of invoices received and not yet entered at month endMistake 5
Verified change control on bank detailsMistake 1
Annual review of recurring chargesMistake 9

Five checks, under two hours a month once the first pass is done, and they belong in the closing routine described in the bookkeeping foundations guide.

Common questions

We think we have paid something twice but we are not sure. How do we find out?
Reconcile the supplier's statement to your ledger. A duplicate appears as an invoice in your ledger that is not on their statement, and their unapplied cash balance confirms it.
Is it safe to pay a supplier who invoices without a purchase order?
It is safe if somebody in the business confirms the thing arrived. The purchase order is one way to establish that and it is not the only one.
How far back should we check for duplicates?
As far as the ledger goes, once, using invoice number and amount. It is a query rather than a project, and most packages will run it, which is worth testing when weighing up accounting software.
A supplier says we owe more than our ledger shows. Who is right?
Neither, until the two are reconciled item by item. In practice both usually contain an error, and the reconciliation is the only way to find out which.

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